Our commitments
Customer satisfaction
Customer satisfaction is the cornerstone of OliKrom's development, its long-term viability and its ability to meet its commitments to its stakeholders, and it mobilises all its resources and skills. We make it a point of honour to listen to your feedback and take it into account.
Customer culture:
- Placing a sense of service at the heart of our concerns and our businesses by mobilize our entire team at your service
- Being attentive to our customer's needs, both internal and external, so that we can adapt our offering as quickly as possible.
- Encouraging mutual understanding between customers and suppliers
- Promoting listening and dialogue.
- Innovating for new markets - Being ambassador for our brands.
The spirit of innovation
Innovation is at the heart of our business model and deep company values. The company has a duty to seek out new solutions, to innovate and to anticipate and adapt to changes in our environment, in the broadest sense of the term: economic, ecological and social.
Boldness:
- It's the desire to push back your limits, to refuse to accept the status quo by striving for continuous improvement.
- Knowing how to think outside the box by being curious, having the desire to discover and surpass yourself.
- Eencouraging creativity and initiative to improve collective performance.
- It means cultivating the agility to adapt quickly to changes in our environment.
- Boldness simply means daring!
Sincerity and benevolence
OliKrom's communications policy is characterised by transparency, sincerity and openness to dialogue. The entire team is committed to providing reliable information that enables us to assess the company's performance in its areas of economic and social responsibility.
Caring:
- Putting people at the heart of the working environment and working relationships, for a more convivial day-to-day environment.
- Encouraging sharing, constructive listening and accessibility between colleagues.
- Encouraging empathy to find support in the event of difficulties, to encourage teamwork.
- Being able to express oneself freely, transparently and sincerely.
- Quite simply, communication and sharing...
